COVID-19: FREQUENTLY ASKED QUESTIONS

At Praia da Lota Resort we are attentive to the situation of Covid-19 and to the guidelines of the country's health and safety legislations, so we appeal to a responsible behaviour.

 

Should I cancel or postpone my reservation?

We encourage you to not cancel your reservation at our hotel and apartments, but change the dates instead - we have been able to waive change penalties. You can change your stay dates within the time period of 1 year from the day of the original stay.

Applicable for direct bookings (new or existing).

 

I booked a non-refundable rate, what should I do?

You can change your booking date, eventhough you had booked a non-cancellable and non-refundable rate if the request is received at least 7 days prior to arrival and the same number of room nights or more are booked for a future stay. Applicable for new or existing direct bookings. 

For bookings made by a travel agent or online booking platform, you are advised to contact them directly. Please consult travel advisories and information made available by the World Health Organization. We will continue to closely monitor the situation and adapt our policies accordingly.

 

 

Why are we the best option for you and your family?

GENERAL

Various outdoor common areas;

Large outdoor space with spacious pool and garden area;

Indoor areas with delimited safety distances;

Outdoor car park;

An oasis of tranquility near to the wide beach with direct access by foot;

Snack-bar with a large terrace;

Staff wears masks, visor and gloves;

Several touch points with hand sanitizers for you to use.

 

APARTMENTS

Spacious apartments

Private balcony/terrace

Fully equipped kitchen

We don't have carpets/rugs in the apartments

 

ROOMS

Spacious rooms

Private balcony/terrace

We don't have carpets/rugs in the rooms

 

What measures have we taken?

We have obtained the Safe & Clean seal from the Tourism of Portugal, which means that we are implementing measures to secure the health and safety of our guests and co-workers.


Do I need a mask?

Yes, every guest will be required to wear a mask in the indoor common areas. The mask can be purchased at reception (subject to availability).

 

How does reception service work?

The approach to the reception will be controlled by the receptionist.

Only one person/group can enter at a time. Those who are not being attended must wait behind and comply with the delimited safety distances (marked on the ground).

The reception desk will have an acrylic glass (plexiglas) separating the receptionist from the guest. Thus, creating a safety distance in which there will be no physical contact.

 

Can I use the pool?

Yes, the pool will be open, the number of sun loungers will be reduced and there will be a safety distance between them. We appreciate your comon sense to keep the original distance between the sun loungers as it was placed by the staff, and to also keep your distance from other guests, either inside or outside the pool.

 

How is cleaning done inside my apartment/room?

The apartment will be properly cleaned and disinfected after each departure and will remain unoccupied for a minimum period of 5 hours between departure and arrival of guests (in order to do the total cleaning of the space).

 

During the stay, I have a request for the reception. How should I proceed?

You can contact reception by phone from your own apartment/room by dialing number 9. We will do our best to satisfy your request, always having hygiene and safety measures as a priority.

 

If you wish to clarify any doubts related to your reservation, please contact us directly and our team will be available to assist you in the best possible manner.

 

We look forward to welcoming you when the time is right.

 

Any government update or information that conflicts with our policies will prevail at any time.